Terms of service

Terms of Service

Welcome to Lunamara Collections. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

1. Overview

This website is operated by Lunamara Collections. Throughout the site, the terms “we”, “us” and “our” refer to Lunamara Collections. By visiting our site or purchasing something from us, you engage in our service and agree to be bound by the terms and conditions below.

These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants and content contributors.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that:

You are at least 18 years of age, or have the permission of a parent or guardian to use this site.
You will not use our products for any illegal or unauthorised purpose.
You will not violate any laws in your jurisdiction while using our services.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Pricing

All prices on our website are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

Due to the handmade and natural nature of our products, variations in colour, size, and shell shape are expected and embraced. These are not considered faults.

We reserve the right to limit sales of our products or services to any person, geographic area or jurisdiction on a case-by-case basis.

Prices and product availability are subject to change without notice.

4. Accuracy of Information

We aim to ensure that all information provided on our website is accurate and up to date. However, we are not responsible if any information made available on this site is inaccurate, incomplete or out of date. Product descriptions, pricing and availability may change at any time without prior notice.

5. Orders and Payment

By placing an order with Lunamara Collections, you agree to provide current, complete and accurate purchase and account information.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to instances of product availability, pricing errors or suspected fraudulent activity.

All payments are processed securely via third-party payment gateways. Lunamara Collections does not store your credit card information.

6. Shipping and Delivery

We offer domestic and international shipping. Shipping fees, estimated delivery timeframes and other relevant information are available on our Shipping Policy page.

While we do our best to ensure timely delivery, we are not responsible for delays caused by couriers or external factors beyond our control.

7. Returns, Refunds and Repairs

Please refer to our Refunds, Returns & Repairs Policy for full details.

In summary:

We do not offer refunds for change of mind.
Faulty or incorrect items must be reported within 7 days of delivery.
One-of-a-kind and custom pieces are eligible for free repair within 360 days of purchase. Customers are responsible for covering the cost of return shipping.

8. Intellectual Property

All content on this website, including images, product designs, logos, text, and graphics, is the property of Lunamara Collections and may not be copied, reproduced or used without written permission.

9. Third-Party Links

Some content or services on our website may include links to third-party websites. We are not responsible for the content, policies or practices of any third-party sites and encourage you to review their terms before interacting with them.

10. Prohibited Uses

You must not use the website or its content for:

Any unlawful purpose
Soliciting others to perform unlawful acts
Violating any international or local laws and regulations
Infringing on our intellectual property or others' rights
Uploading or transmitting viruses or harmful code
Interfering with the security features or functionality of the site

We reserve the right to terminate your use of our services if you breach any of these terms.

11. Limitation of Liability

Lunamara Collections is not liable for any injury, loss, or indirect damages arising from the use of our website or products. Our liability is limited to the amount paid by the customer for the item in question.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes take effect immediately once posted to this page. It is your responsibility to check this page periodically for updates.

Your continued use of the website after any changes have been made constitutes acceptance of those changes.